GnomeOwner
All posts

So You're the New HOA Treasurer: the First 30 Days, Calmly.

By Travis Sawyer ·

You need exactly four things from the old treasurer: the bank access, the ledger (any format), last year's budget, and the governing documents. Everything else can wait a month.

I know that's not how it feels on day one. You probably said yes to this at the end of a meeting nobody else wanted to run, and now you're staring at a login you don't have and a folder structure that makes sense to exactly one person, who is no longer on the board. Take a breath. I run the finances for a 10-unit condo association in Decatur, Georgia, and I've been exactly where you are. This is the checklist I wish someone had handed me.

You're not disorganized. The job is.

Board turnover on small HOAs is the norm, not the exception. Volunteers rotate off when life happens, and most boards I've talked to can't name a treasurer who served long enough to write anything down. The professional side of the industry churns even harder: property-management companies run roughly 33% annual employee turnover, against a national cross-industry average around 22% (National Apartment Association; Bisnow). Put those two numbers together and you get the actual shape of the problem: the person handing you the keys probably didn't get a great handoff either, and the system before them may have been run by a management company that's already changed hands once or twice. If it feels like nobody left you a map, that's because in a lot of small associations, nobody ever drew one. That's structural, not a reflection on you or the last treasurer.

The four things you actually need this week

Everything else is negotiable. These aren't.

1. Bank access. You need to be added as a signer (or the sole signer, depending on your board's setup) on every account: operating, and reserve if you have one. Call the bank, don't email. Most require the outgoing treasurer or board president in person or on a signed resolution. Do this first — it's the slowest-moving piece, and banks are never fast about it.

2. The ledger, both halves of it. Whatever it is — QuickBooks, a Google Sheet, a shoebox of receipts photographed into a Dropbox folder — get a copy, in whatever format it's in. Make sure you get both things "ledger" actually means: the transaction history (money in, money out) and the per-unit dues tally (who has paid, who is behind, and by exactly how much). Here's why the second one matters more: if the transaction history is lost, you can rebuild most of it from bank statements. The dues tally, you often can't. Payment plans, credits, waived late fees, and prepaid months live nowhere except in whatever the last treasurer kept in their head. If you only fight for one document, fight for that one. (If it's in QuickBooks, budget an evening for the export. Getting your own association's numbers out of accounting software is somehow always harder than putting them in — ask for report exports as CSV and the login, if the association owns the account.) Do not let anyone "clean it up" before handing it over. You want the messy, real version; a tidied-up copy can quietly drop the very entries you'll need later.

3. Last year's budget. Not the bylaws' description of how budgeting works — the actual number your board approved for the year you're stepping into, and ideally the prior year's for comparison. This tells you what's already been promised (a landscaping contract, an insurance renewal, a reserve contribution) before you've made a single decision of your own.

4. The governing documents. Declaration, bylaws, and any amendments — the current, complete set. You don't need to have read them cover to cover in week one. You need to know where they live and that you have all of them, because half the questions that land on you in month two ("can we do this?" "do we owe this?") trace back to a clause in here.

Get these four things, confirm you actually have them (not "someone has them somewhere"), and you've done the hard part. Everything below this is important, but none of it is urgent.

What's required vs. what's recommended

It's worth being honest with yourself about which of your to-dos are non-negotiable and which are good practice you're choosing to adopt. Conflating the two is how new treasurers burn out in month one trying to fix everything at once.

Required, because the board can't function without it: bank access, the ledger, the current budget, the governing documents (the four above), plus knowing when your next dues cycle and any large scheduled payments (insurance, landscaping, an already-signed vendor contract) are due, so nothing bounces on your watch.

Recommended, and genuinely fine to do in month two: collecting W-9s from vendors you'll be paying, reviewing your insurance policy for gaps, building a proper vendor contact sheet, reconciling old bank statements you inherited, setting up a second admin so you're never the single point of failure again. Good habits, not emergencies.

If a checklist you find online — including this one, frankly — doesn't tell you which bucket something's in, ask. A board's actual legal filing obligations (state corporate registration, tax filings, and so on) vary by state and by your association's own governing documents, so I'd rather point you at a source with real citations for your state than guess here. That's its own post.

A week-by-week shape for the first month

Week 1: get access, not understanding. Bank signer change requested, ledger copy in hand, budget and governing docs saved somewhere two people can find them. Also grab: the insurance agent's contact info, any vendor contracts currently in force, and (don't laugh) the mailbox key, if your association still gets paper mail. Someone has to know where that goes.

Week 2: reconcile before you build anything new. Open the ledger next to a recent bank statement. Do the numbers match? If yes, you're in good shape and can move on. If they don't, stop building spreadsheets and figure out why before you do anything else. A treasurer's first job is knowing the true number, not making the number look nice.

Week 3: tell the board what you found. Not a formal report, just an honest one: what's solid, what's murky, and what you need from them. Boards would rather hear "I found a gap and I'm looking into it" in week three than be surprised by it in month six.

Week 4: leave the next person a better trail than you got. This is the one nobody does and it's the one that actually breaks the cycle. Write down where things live. Name a second person who has access to everything you do. You just lived the turnover statistic above. The best thing you can do with that experience is make sure the next handoff doesn't start from zero.

The one honest catch

If your books haven't been reconciled in over a year, do yourself a favor and get a CPA to do a proper cleanup before you try to build anything new on top of them. This is the one piece of this checklist I won't sugarcoat: reconciling a year-plus of drift yourself, on top of everything else in month one, is a good way to make month two miserable. A few hundred dollars for a bookkeeper to true up the numbers is usually worth more than the hours you'd spend doing it evenings and weekends — and it gives you a clean, dated starting line instead of an argument about whose numbers are right.

Where this gets easier

Part of why I ended up building GnomeOwner is that this exact handoff (the scavenger hunt for the ledger, the budget, the docs, the vendor list) happens to every small HOA on a schedule nobody controls. The records live in one place your whole board can see, not one outgoing treasurer's laptop, and every deadline on the compliance calendar shows the actual statute sentence it came from rather than asking you to trust us. It's free for the whole board to use; the online dues collection and automation are the paid part, so getting your records into a shared place doesn't have to wait on a budget line.

You didn't sign up to be an accountant. You signed up to keep the lights on for your neighbors. The first thirty days are the hardest part of this job — mostly because nobody hands you a map. Now you have one. Get the four things, do the four weeks, and by month two you'll be the person other new treasurers wish they could call.

Travis Sawyer

Founder of GnomeOwner. He runs the books for a 10-unit condo association in Decatur, Georgia — which is where every one of these guides starts.